Refund policy
Shipping, Returns, & Refund Policy
Last Updated: Oct 1, 2024
Please take a moment to review all related policies linked in our website footer.
Shipping
At Merkanny, we are committed to delivering your orders in a timely manner. Please note that during peak periods—such as holidays, inclement weather, or unexpected high volume—delivery times may extend beyond our standard estimates. We appreciate your understanding during these times.
Shipping charges are determined by your delivery address, the products ordered, and the package dimensions. These costs may include handling and packaging fees. Certain shipments are equipped with tracking details, which will be sent to you via email. If you do not receive tracking information, please contact our support team at b2b@merkanny.com or call 5614250620.
Delivery estimates are provided as guidelines only. For international shipments, customers might be responsible for additional customs fees and duties at the time of delivery.
Some items may be offered on a pre-order basis. For these items, shipping timelines become effective only after the pre-order period concludes. Specific pre-order shipping dates are indicated on the product pages. Should you have any questions regarding pre-orders, please reach out to our support team.
Returns
Merkanny accepts returns on eligible products that arrive in their original condition and packaging. If an item is returned in a condition different from how it was received, we reserve the right to deny the refund. Return shipping fees are the responsibility of the customer unless the item is proven defective.
Before sending back any product, please contact our support team at b2b@merkanny.com with clear photographs that document any issues. This helps us expedite the return process and verify the condition of the item.
Please note that certain products, including customized orders, perishable goods, gift cards, downloadable software, and select personal care items, are non-returnable.
Refunds & Store Credit
After receiving and inspecting your returned item, we will notify you via email regarding the approval or denial of your refund request. Approved refunds will be processed to your original payment method or issued as store credit, based on the circumstances.
Refunds may take several business days to appear in your account. If you have not received your refund within the anticipated time frame, please check with your bank or credit card company before contacting us.
Please be aware that items purchased on sale are not eligible for refunds, and any applicable return shipping fees will be deducted from your refund amount.
Exchanges
We offer exchanges for products that are defective, damaged, or if there is a sizing issue. To request an exchange, please get in touch with our support team at b2b@merkanny.com or by calling 5614250620. Include your order details and a description of the issue.
Exchange requests are accepted only for items that remain unused and in their original condition. In some cases, you may be offered a partial exchange or store credit. Please note that you are responsible for return shipping costs unless the defect is confirmed.
Shipping for Returns & Exchanges
Return shipping is the responsibility of the customer unless the item is verified as defective. For products valued over $75, we strongly recommend using a trackable shipping service or obtaining shipping insurance, as we cannot guarantee receipt of your returned package.
Once your return or exchange request is approved, further shipping instructions will be provided by our support team.
Lost, Stolen, or Damaged Orders
If your order is lost, stolen, or arrives damaged, please notify us immediately. Merkanny provides optional shipping insurance on select orders. To file a claim, please refer to the instructions included in your shipment confirmation email.
To file a claim, please follow these steps:
- Locate your original shipment confirmation email and click the claim link provided.
- Enter your Order ID and the email address used during purchase.
- Select whether the claim is for a lost, stolen, or damaged item and provide the necessary details.
- Submit your claim and expect a response from our service team within 24-48 hours.
For further assistance with your claim, please contact our support team at b2b@merkanny.com or call 5614250620.
Policy Updates
Merkanny reserves the right to update these policies at any time. Any changes will be posted on our website and will become effective immediately upon publication.
We encourage our customers to review our policies regularly. If you have any questions or require additional clarification, please feel free to contact our support team.
Special Promotions
During promotional events, different return or exchange conditions may apply. Please refer to the specific promotion details for further information, as some offers might have limited return or exchange windows.
Miscellaneous
If you have any further questions regarding shipping, returns, refunds, or any other policy matter, please do not hesitate to contact Merkanny:
- Email: b2b@merkanny.com
- Phone: 5614250620
- Address: Florida Palm Beach, 33461
All orders are handled with the utmost care from our facility in Florida. While we strive for a flawless process, occasional issues may arise. Your satisfaction remains our top priority, and we are committed to resolving any concerns as quickly as possible.
Thank you for choosing Merkanny. We look forward to serving your business needs with excellence and reliability.
